Shipping policy

Every Wink & Nod order is packed by hand and shipped from the United States.

Order Processing
Orders are typically processed within one to three (1–3) business days. Orders placed on weekends or holidays begin processing the next business day. During launches and holiday periods, processing may take slightly longer. You will receive a confirmation email when your order is placed and a second email with tracking information once it ships.

Shipping Destinations
We currently ship within the United States. If you are outside the United States and would like to order, please contact us through our Contact page and we will let you know whether we can accommodate your location.

Shipping Options and Costs
Available shipping methods, costs, and estimated delivery times are displayed at checkout before you complete your order. Delivery estimates are provided by the carrier and are not guaranteed.

Delays
Wink & Nod Eyewear is not responsible for delays caused by shipping carriers, weather, or other circumstances outside our control. If your tracking has not updated in several days, contact us and we will help you follow up with the carrier.

Lost or Damaged in Transit
Ownership and risk of loss transfer to the customer once an order has been handed to the shipping carrier. That said, we don't want you left without the pair you ordered — if your package is lost or arrives damaged, contact us through our Contact page within seven days of the delivery date (or the last tracking update) and we will work with you and the carrier to resolve it.

Incorrect Addresses
Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped, and orders returned to us due to an incorrect or undeliverable address will be refunded less original shipping costs once received.

Questions
For any question about shipping or the status of an order, please reach out through our Contact page.